Questions? Please read the FAQ.

Generally

How do I log into the app?

Use the same username and password you use in other systems (Fronter, StudentWeb, computers etc.).

When can I start using the app?

As soon as you've paid your semester fee and registered in StudentWeb. It may take 3-5 days until your payment is registered.

Do I still need a student ID (access card)?

Yes. the card is needed for access to buildings, printing and borrowing books at the library.

How do I use the app to prove I have the right to student discounts at public transport sevices?

During ticket inspections, show your valid ticket and the digital student ID app. The app will show you're an active student at your institution.

Photo

Why is there no photo of me in the app?

If you haven't obtained a student card (access card) with a photo of you, there won't be a photo in the app either. You will receive more information about where and when you can get your student card at the beginning of the term.

You also need to accept “Picture for use in teaching contexts”. You accept this in StudentWeb (under My profile).

Is the student ID app valid if there's no photo of me?

If there's no photo of you in the student ID app, you need to show another kind of ID as well. The app will still prove that you're an active student.

Support

I need help. Who should I contact?

Please contact IT-support – brukerstotte@hihm.no or 624 30499

Information in the app

What kind of personal information will the app collect?

The app will collect the following information: name, photo, date of birth, student number, institution, and whether you're a valid student (if you've paid the semester fee and registered for the term).

Where will this information be saved?

This information will be saved in the phone only.

The transition from one semester to another and the duration of the semester card

If I am a student only for the spring semester, when will the app no longer show my semester card?

The semester card for the autumn semester will be shown from the 1st of January until the 31st of August.

If I am a student only for the autumn semester, when will the app no longer show my semester card?

The semester card for the autumn semester will be shown from the 1st of August until the 31st of January.

If I have registered and paid for both the autumn and the spring semester, when will the semester card change in the app?

A valid semester card for the autumn semester will be shown every time you update the app between the 1st of August and the 31st of December. As soon as you update the app after 00:00 the 1st of January, the semester card for the spring semester will be shown in the app.

If I have registered and paid for both the spring and the autumn and semester, when will the semester card change in the app?

A valid semester card for the spring semester will be shown every time you update the app between the 1st of January and the 31st of Juli. As soon as you update the app after 00:00 the 1st of August, the semester card for the autumn semester will be shown in the app.

System information

What is Feide?

Feide - Felles Elektronisk IDEntitet (Common Electronic Identity) - is the Ministry of Knowledge's chosen solution for secure identification within the education sector. The educational institutions use Feide. Your username and password will be used in a variety of services, including this app.

What is FS?

FS - Felles Studentsystem (Common Student System) - is the educational institutions' database for student information. In this database, the app will retrieve information about you and whether you've paid the semester fee and registered for the term.

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